Terms and Conditions of Service

• Exclusion of Postal Mail. It is expressly stated that the Service Provider does not handle postal mail (personal or administrative mail, mail for sending credit cards or SIM cards, magazines and catalogs, etc.).
• Restrictions on Cash on Delivery and Payment Upon Delivery. It is expressly agreed that the Service Provider will only accept the delivery of parcels free of customs duties and all other charges, which the Client must pay in advance. In any case, all customs duties and direct, indirect, and/or ancillary fees will be solely the Client’s responsibility.
• Oversized Deliveries. It is expressly agreed that the Service Provider will only accept deliveries of parcels that meet certain weight and dimension limits as specified on the website colisexpat.com. These limitations vary depending on the receiving platform, so it is advisable for the client to ensure in advance that their parcels are eligible. This restriction is intended to prevent costly returns of goods to the Merchant, with the associated costs borne by the Client.
• Parcel Value Restriction. Any parcel entrusted to the Service Provider cannot exceed the value of €1,500 (one thousand five hundred euros).
• Lack of payment to the Merchant. Unless there is a specific derogation for the purchase commission service, it is the exclusive responsibility of the Client to make payment for their purchase, the subject of the parcel, to the Merchant.

In the event that a Merchant reports fraudulent payment for the purchase, the subject of the parcel, to the Service Provider, the Service Provider will contact the Client and request any relevant proof of correct payment for their purchase from the Merchant.

In the absence of a response from the Client within fifteen days, the Service Provider is free to return the Parcel to the Merchant at the exclusive expense of the Client.

In cases of fraudulent payments, the Service Provider reserves the right to do everything possible to stop, suspend, and/or return the ongoing shipment. The incurred costs will be borne solely by the Client.

• Parcel Content Restrictions.

All services provided by IMX FRANCE cover only goods that comply with applicable regulations.

In general, the following items cannot be handled, with the express statement that this list is not exhaustive:

• Any goods subject to national and international regulations on hazardous products, including but not limited to, ammunition, gases, flammable, radioactive, toxic, infectious, or corrosive materials, as well as any objects that, by their nature or packaging, may pose a danger to driving or handling personnel, the environment, the safety of transport vehicles, or damage other transported parcels, vehicles, or third parties;
• Precious jewelry, watch items, precious stones and metals, currencies, banknotes, financial or securities, receivables or commercial paper, gift certificates, phone cards, or equivalents, as well as, in general, any paper document or other medium allowing for fungible payment and/or subject to the legality of fund transport;
• Animals or living or dead beings, plants, goods under temperature control, perishable products or perishable goods, biological or blood samples, organs, as well as any product subject to excise duties in suspended mode;
• All types of weapons, narcotics, psychotropic substances, works of art, art objects, antiques, collectibles, publications or audiovisual media prohibited by any applicable law or regulation;
• Responses to tenders, pre-qualification files within the framework of contract awards, application files, and exam copies;
• Furs and other items not allowed for import into the destination country, as well as any prototype.

It is expressly emphasized that this list is not exhaustive, and it is the Client’s responsibility to inquire about the restrictions in force in the countries of dispatch and receipt.

The Client undertakes to inform the Service Provider of any non-apparent characteristics of the goods when they are likely to have an impact on the performance of the service, especially transportation.

In the event that the Client entrusts the Service Provider with items subject to the above restrictions, these items will be transported at the Client’s sole risk and expense, with no liability on the part of the Service Provider.

The Client will bear all consequences resulting from non-compliance with these restrictions and will be held responsible for any damage caused to third parties and/or the Service Provider.

In the event of a violation of the above provisions, the Client authorizes the Service Provider to dispose of the parcels as it sees fit, including abandoning their shipment, and will compensate the Service Provider for all resulting consequences, of any nature whatsoever.

If the Client entrusts the Service Provider with goods subject to excise duties on paid rights, without prejudice to the above restrictions, the Client undertakes to comply with the current regulatory constraints, particularly in terms of traceability, to enable the Service Provider to attest, if necessary, that it manages these rights properly, so that the Service Provider cannot be either prosecuted or sought.

The Service Provider will not accept requests for shipment to other competing forwarding platforms, regardless of the destination country, in order to combat fraud.

• In any case, the Client assumes full responsibility for the content of the Parcel, which the Service Provider is generally unaware of.